Current Employment Status:
Hired Full Time on Jun 26, 2021
I often describe myself as a QA professional. Having the mindset to break things but the toolset to create and restore. I review requirement specifications for technical and customer service contacts to provide meaningful feedback. Create detailed, comprehensive, and well-structured action plans and strategies aimed to improve customer service efficiency and productivity.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of the business through these loyal patrons is of the utmost importance in every company.
I am a multitasker with a keen eye for details and someone who is driven to deliver only the absolute quality of work to my clients. I am open-minded and always eager to learn and fast. I work professionally with minimal supervision.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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