Junior Data Analyst | Data Entry Specialist | Customer Service Representative

Helping customer's with their banking questions and fixing basic problems. Addressing the customers concern on managing their accounts and banking documents they need. Moreover, documented customer feedback, complaints, commendations, and credit report disputes to help improve productivity and efficiency. This supports better data analysis and helps financial institutions make smarter decisions for a better customer experience.

I've been on voiced account on a financial institution account for more than 3 years to communicate with the customer to address their concern real-time.

I'm responsible for entering, updating, and managing information in computer systems or databases. Ensuring the data is correct, organized, and easy to find. This way helped the financial institution's customer keep their records accurate and up to date.

I used MS Excel over the past few months to do basic data cleaning. I removed unnecessary parts and made the data more consistent. This made the information easier to understand, ready for analysis, and more presentable to clients.

I used MySQL over the past few months to clean data from a local database. I removed unnecessary parts and standardized the data. This helped make the information more accurate and ready for analysis.

Utilizing MS Outlook to manage any return process in the bank sent by the necessary department. This helped our team to manage any errors while earning the customer's trust.

I used it over the past few months to clean and organize data. I changed the data so it could be easier to understand and use. I also made it more visually engaging by using graphs and diagrams to present it to the client.