Microsoft office skills
Proficiency on English language
Experience: 1 - 2 years
Provide real-time support for Operations. Manages Customer Service Representative’s schedule to ensure that there are enough staffing all throughout the day. Reporting on KPIs (Key Performance Indicators), such as service levels, adherence, and efficiency, to identify areas for improvement. Communicates with Head-Count Planner and Capacity Planner to ensure that there are enough headcount to handle volume per day and per interval. Utilizing WFM tools to extract productivity data and create excel template to optimize data analysis and
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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