Jessa
Industrial Engineer | 4+ years in Debt Collection | Customer Support Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
June 19th, 2026 (6 days ago)
Member Since
January 28th, 2021
Profile Description
Industrial Engineer | Collections Analyst | Fintech and SaaS Specialist | 5+ years End-to-End Debt Recovery | Expert in NLS, LoanPro, & Stripe
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Proficient in managing complex ticket queues using Zendesk, Front, and Google Suite, with a specialized focus on technical troubleshooting, order management, and financial disputes.
Customer Support » Customer Service
Experience: 5 - 10 years
2+ years of comprehensive experience in omnichannel customer support, including inbound/outbound calls, email, and chat. Expert in troubleshooting, technical support, payments processing, user-account management, and order placement. I specialize in delivering a spontaneous and seamless customer experience by applying analytical problem-solving to every interaction, ensuring both customer satisfaction and operational efficiency.
Office and Administration » Debt Collection
Experience: 5 - 10 years
Specialist in debt collection with 5+ years of experience navigating complex financial systems, including Nortridge Loan System NLS, Stripe, LoanPro, and PAYIX. Proven track record in inbound, outbound, and email recovery, and user management.
Other Skills
Office and Administration » English Proficiency
Experience: 10+ years
C2 Level English Proficiency.
Virtual Assistant
Experience: Less than 6 months
Office and Administration » AI Tools » AI Automation
Experience: Less than 6 months
I am currently expanding my capabilities by learning AI automation and workflow automation, focusing on how AI-driven tools can optimize operations, streamline customer support processes, and enhance decision-making within Fintech and SaaS organizations.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Naga, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 39
- Influence: 7
- Steadiness: 21
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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