Professional Summary:
Results-driven Operations and Financial Services Leader with 17 years of expertise in collections, risk management, customer service, and process optimization. Proven success in portfolio management, compliance, and strategic operations, with a strong ability to leverage technology for efficiency and automation. Adept at leading high-performing teams, implementing digital solutions, and driving continuous improvement to enhance business performance.
Skilled in stakeholder management, regulatory compliance, and project execution, I have a history of developing data-driven collection strategies, streamlining workflows, and mentoring teams to exceed performance targets. My expertise spans mortgage servicing, auto finance, credit card collections, CRM management, and digital transformation, ensuring operational success across banking, financial services, and customer-focused industries.
With certifications in Cybersecurity, Business Analysis, CRM automation (HubSpot, Zapier), Google Ads, and WordPress development, I bring a well-rounded skill set that combines financial acumen, technology integration, and business process improvement.
Education & Certifications:
Cybersecurity for Everyone
HubSpot: Working with a Ticketing System
Zapier Automation (Sales Tasks, Blog Ads, YouTube Ads)
Business Analysis & Process Management
Investment Risk Management
Build a Free Website with WordPress
Google Ads for Beginners
Behavioral Interview for Target Profile (CBI)
General Data Protection Regulation (GDPR)
Introduction to Digital Journalism
Core Skills & Expertise:
? Operations & Process Improvement
? Collections & Risk Management
? Customer Experience & Retention
? Regulatory Compliance & Quality Assurance
? CRM & Workflow Automation (HubSpot, Zapier, QuickBooks)
? Team Leadership, Training & Coaching
? Market & Competitor Analysis
? Technology Integration & Digital Transformation
? Project, People & Performance Management
? Sales Strategy & Negotiation
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Davonna Willis
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