Patient Coordinator | DTC Healthcare VA| Patient Scheduling & Order Coordination

Handled patient inquiries, provider communication, appointment confirmations, follow-ups, and treatment recaps professionally thru call and email. Handled inbound and outbound patient calls, scheduling consultations, explaining processes, and resolving concerns.

Skilled in scheduling, documentation, email management, CRM updates, lab coordination, and maintaining organized patient records.

Experienced managing the full patient care journey from order processing, lab coordination, appointment scheduling, provider communication, follow-ups, and post-consultation support. Skilled in ensuring accurate documentation, timely patient updates, and smooth coordination between patients, providers, labs, and pharmacies while maintaining a high level of organization and attention to detail.

Proficient in using Google Sheets for patient tracking, order monitoring, lab status updates, documentation, reporting, and workflow organization. Experienced maintaining accurate records, updating shared files in real time, and managing high-volume healthcare data with attention to detail.

I updated my Shopify rating to 5 stars because I already have hands-on experience with order processing, refunds, and customer support, and I’m confident in my ability to deliver consistent, high-quality work in Shopify-based roles.

Experienced providing customer and patient support through phone, chat, and email in fast-paced healthcare environments. Skilled in handling inquiries, appointment coordination, order updates, lab follow-ups, escalations, and provider communication while maintaining professionalism, empathy, and accuracy.

Experienced handling sensitive patient information with professionalism, accuracy, and confidentiality while following healthcare documentation and communication standards.

Worked closely with healthcare providers by preparing appointment details, attaching consultation notes and lab results, updating protocols, and ensuring providers had complete patient information before consultations.