Chelsie

Customer Service & Reservations Specialist | Real Estate Agent

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Overview

Looking for full-time work (6 hours/day)

at $5.64/hour ($818.18/month)

Bachelors degree

Last Active

July 15th, 2026 (yesterday)

Member Since

December 8th, 2020

Profile Description

I’m an experienced Executive Assistant and Operations Support Specialist with 7+ years of experience supporting executives, operations teams, and customer-facing departments in hospitality, travel, and corporate environments.

I specialize in helping founders and managers stay organized, efficient, and focused by managing inboxes, calendars, CRM systems, reporting, and workflow optimization.

Throughout my career, I have:
• Managed high-volume communications (60–80 daily cases) while maintaining 95%+ CSAT
• Supported executive-level managers with scheduling, documentation, and reporting
• Optimized CRM workflows and ticket routing systems to improve response time and team efficiency
• Coordinated cross-functional communication between departments and external stakeholders
• Prepared revenue and reservation reports to support forecasting and operational decisions

I am highly comfortable with:
• CRM & ticketing systems (Zendesk, Slack, Shopify, Georgias, internal dashboards)
• Inbox & calendar management
• SOP documentation & process improvement
• KPI tracking & reporting
• Customer support oversight
• Reservation & booking systems (Opera PMS, OTA platforms)

If you’re looking for someone reliable, detail-oriented, and proactive who understands both frontline operations and executive-level support I’d love to support your business.