E-COMMERCE VA | EXECUTIVE ASSISTANT

I have one year and six months of experience as an Amazon Virtual Assistant, along with training in Shopify. I specialize in product research, sourcing, product listing, listing optimization and e-commerce management.

I handled inbound calls, assisting customers with technical issues and general inquiries related to mobile devices, networks, and software. I diagnosed and troubleshot connectivity, app, and hardware problems, providing step-by-step solutions via phone and remote support. I logged interactions, followed account process and procedures, created and tracked service tickets.

I have training and internship experience as an Executive Assistant. I handled email, calendar, expense, file, and data management.

I have training and internship experience in bookkeeping. I processed accounts payable and receivable, resolved discrepancies, reconciled financial statements, and used QuickBooks, Xero, and Excel to organize and analyze data.