An Amazon Virtual Assistant since 2015. Day-to-day tasks includes, but are not limited to the following.
• Assist client and provide excellent Amazon Seller Account support
• Writing Plan of Action or appeal for suspended and restricted ASIN, ranging from Inauthentic, Not as Described, Used Item Sold as New, Safety Concerns, Restricted Product, Compliance requirement and Suspected IP claims
• Performance Notifications and Account Health Monitoring
• Opening and managing seller support tickets, includes brand name, category and browse node update, etc.
• Negative feedback removal request
• Account Health monitoring
• Uploading missing photos for newly created and existing listings
• Shipping queue reconciliation request
• Reimbursement request for lost and damaged events
• Repricing products
• Creating Virtual Bundles
• Variation listing update
• Product page and listing management (Stranded Inventory and Suppressed listings)
• Keepa sales analysis
• Basic Photoshop editing
• Processing refunds
• Creating removal order
• Basic listing creation
• Tools: Amazon Seller Central, Keepa, FBA Calculator, ChannelMax,
Informed.co, Google spreadsheet, Microsoft Office Word and Excel, Slack, Zoom, LeaveBoard, Photoshop.