Customer Service CSAT Expert | Trainer | Travel Rockstar

Overview

Looking for full-time work (8 hours/day)

at $4.66/hour ($896.00/month)

83 credits towards BS Computer Engineering

Last Active

January 2nd, 2025 (542 days ago)

Member Since

October 23rd, 2020

Profile Description

Are you seeking a dedicated specialist to personally oversee your administrative duties and provide a tailored customer service experience?

I, Sam, am here to help you elevate your business. I can be your Travel Jedi, Customer Service king, a Supervisor or even your Manager. Here's more on what I can offer.


1.  CUSTOMER SERVICE EXPERT that provides a satisfactory support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with your company standards for communication. If none, let's create one for you!
2.  TRAVEL AGENT JEDI that mastered Sabre and Amadeus GDS for the last 5 years. Travel Industry is my playing field for a decade and I am excited to talk more about it!
3.  CUSTOMER SUPPORT TEAM LEAD AND TRAINER that sets and monitors KPIs for the customer support team, makes workflow improvements, and enhances the overall Customer Satisfaction (CSAT) ---------- addition, as a Trainer, I develop and deliver training programs, provide coaching to tea ---------- mbers, and assess their performance to ensure they have the necessary skills and knowledge to provide exceptional customer service. I also collaborate with team leaders and managers to maintain training consistency and support new hires during their onboarding process.

Here's a brief summary of my professional career
- Escalation Desk and back end Support for Frontier Airlines; 2 years
- Customer Service and Supervisor for Hilton - 2 years
- Trainer for the #1 online travel agency, Expedia for 2 years
- Call Center Operations Trainer for 5 years

PROFESSIONAL QUALITIES
Strong experience in working with retail customers
~ Proficient in Google Suite, MSO and Excel. Experience working with a multiple CRM
~ Professional with excellent verbal and written communication skills
~ Customer Support Leader with strong experience in leading customer support associates
~ Positive attitude and a willingness to learn and grow in the position
~ Expert in determining root causes and propose optimal solutions
~ Can work under pressure, dependable, easy to adapt, resilient and dependable
~ Proactive, takes initiative and has foresight
~ I have a reliable, fast internet connection (both main and back up)

Yes! I am that second set of motivated hands and brains you can trust to lighten your load and carry out the stuff that needs to be done . . right on the first "wink"

If you're ready to team up for success, here are the next steps:
> Send me an Upwork Message
> Click the green schedule meeting button
> Choose one for 15 minutes and I'll confirm a timeslot