John

Product Manager (SaaS) | Turning Customer Pain into Clear, Shipped Product Impro

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors of Arts in Communication

Last Active

May 29th, 2026 (17 days ago)

Member Since

October 17th, 2020

Profile Description

Product Manager with a background in Technical Support and Sales focused on building clear, user-first products.

I spent 2+ years working directly with customers, resolving issues and uncovering workflow friction. That experience shaped how I work in Product today: start with real user problems, reduce complexity, and ship improvements that make the product easier to understand and use.

What I do:
- Partner with Engineering, QA, and cross-functional teams to deliver and refine product improvements
- Translate customer feedback + product data into clear requirements and priorities
- Use competitor/market research to identify opportunities and strengthen product decisions
- Sweat the details (usability, edge cases, clarity) to improve adoption and retention

I thrive in fast-moving environments and enjoy bringing structure, clarity, and strong ownership to product execution.

Top Skills

Customer Support » SaaS

Experience: 1 - 2 years

Proficient in managing tickets and email communication with tools like Freescout and Helpscout to resolve diverse customer concerns efficiently and empathetically.

Customer Support » Customer Service » Conflict resolution

Experience: 2 - 5 years

Strong analytical skills to identify the root causes of customer concerns, propose actionable solutions, and resolve conflicts efficiently to maintain customer satisfaction.

Office and Administration » Communication

Experience: 1 - 2 years

Adept at conveying ideas clearly and professionally, tailoring messaging to various audiences to ensure understanding and alignment.

Other Skills

Customer Support » Sales Support

Experience: 1 - 2 years

Leveraged relationship-building and consultative techniques to exceed sales targets and provide value-added feedback to improve customer retention strategies.

Coaching » Training and Development

Experience: 1 - 2 years

Successfully onboarded and trained new hires, enhancing their productivity and adapting them to team workflows.

Office and Administration » Team Collaboration

Experience: 2 - 5 years

Experienced in using Slack and other collaborative tools to foster effective communication in remote teams.

Software » HelpScout

Experience: 1 - 2 years

Proficient in using Helpscout to manage customer inquiries efficiently, including organizing and resolving tickets, maintaining SLA compliance, and delivering exceptional customer support through its intuitive interface. Skilled in leveraging Helpscout’s collaborative features to enhance team workflows and provide seamless customer experiences.