Amazon Virtual Assistant | Account Manager | Catalog Specialist

Product listing creation and optimization, including manual product uploads or bulk uploads using flat files, resolving stranded, suppressed, or inactive listings, product repricing and creating promotions.

Managed Amazon Seller Central accounts by maintaining account health and ensuring smooth daily operations. Responsibilities included monitoring and resolving stranded and suppressed listings, creating and optimizing product listings, managing inventory levels, processing and tracking shipments, handling customer inquiries, opening and following up on cases with Seller Support, requesting reimbursements for lost or damaged inventory, monitoring product reviews and seller feedback, repricing products using automated tools such as BQool, generating reports, and performing various administrative and ad hoc tasks to support overall business operations and improve account performance.

Fulfilment by Amazon

Conducted comprehensive Amazon keyword research to identify high-performing and relevant search terms aimed at improving product visibility and sales performance. Utilized keyword research tools such as Helium 10 to analyze search volume, competition, and market trends, and incorporated targeted keywords into product titles, bullet points, descriptions, and backend search terms to optimize listings for Amazon SEO.

Managed inventory levels to ensure product availability and maintain efficient supply chain operations within Amazon Seller Central. Responsibilities included monitoring stock levels, creating shipment plans, reconciling inventory discrepancies, and preventing stockouts or overstock situations.

Performed accurate and efficient data entry tasks to support daily Amazon business operations. Responsibilities included entering, updating, and maintaining product information in Amazon Seller Central. Organizing and maintaining spreadsheets, verifying data accuracy, and ensuring that all inventory information was properly recorded and up to date to support smooth account operations.

Proficient in using Google Workspace applications to support daily administrative and business operations. Experienced in utilizing Google Docs for document creation, Google Sheets for data entry, report generation, and data analysis, Gmail for professional email management and communication, Google Drive for file organization and document sharing, and Google Calendar for scheduling appointments, managing deadlines, and coordinating meetings.

Conducted in-depth product research to identify profitable and high-demand products for the Amazon marketplace. Analyzed market trends, sales performance, competition, pricing, and customer demand using Helium 10, Keepa, SellerAmp, and other manual methods. Evaluated product viability based on profitability, competition level, sourcing costs, and market saturation.

Managed Shopify store operations by creating and uploading product listings and ensuring accurate product information across the online store. Responsibilities included extracting product details, images, specifications, and pricing from brand websites and accurately entering the information into Shopify. Additionally, processed customer orders by reviewing and verifying order details, coordinating fulfillment, tracking shipments, and ensuring timely and accurate order processing.

Performed data entry tasks, created detailed reports, and analyzed data using Microsoft Excel to ensure accuracy, maintain organized records, and support business decision-making.

Managed and maintained email inboxes by regularly monitoring, sorting, organizing, and responding to emails in a timely and professional manner.

Provided exceptional customer service by responding promptly and professionally to customer inquiries via email and other communication channels. Assisted customers with order status, product information, returns, refunds, and issue resolution while ensuring a positive customer experience.

Performed data analysis by collecting, organizing, and interpreting data to identify trends, patterns, and business insights. Utilized tools such as Microsoft Excel and Google Sheets to analyze sales, inventory, and operational data, generate reports, and present findings to support informed decision-making.

Managed and organized digital files and documents to ensure accurate record-keeping and easy accessibility

Conducted data gathering by collecting, researching, and compiling information from various sources to support business operations and decision-making. Responsibilities included gathering product, market, customer, and competitor data, verifying the accuracy and completeness of information, organizing data into spreadsheets and databases, and maintaining up-to-date records.