Current Employment Status:
Hired Part Time on Sep 23, 2025
Hired Part Time on Mar 11, 2026

Justine

E-Commerce Customer Service Manager | Shopify & Dropshipping

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.12/hour ($1,760.00/month)

Bachelors degree

Last Active

July 19th, 2026 (2 days ago)

Member Since

May 28th, 2020

Profile Description

I help business owners scale by delivering reliable support, improving processes, and creating seamless customer experiences.I help e commerce and dropshipping brands turn customer service into a growth driver. With 5 years of hands on experience in customer service management and executive assistance, I combine frontline customer support with operational expertise to deliver exceptional customer experiences and streamline support operations.

Customer Support
- 5+ years using Shopify, Amazon Seller Central, Walmart Seller Center, Gorgias, Richpanel, Zendesk, ReAmaze, Freshdesk, Intercom, and Commslayer
- Experienced in email, live chat, social media, and marketplace support
- Skilled in order management, refunds, exchanges, shipping issues, subscriptions, and escalations

Operations
- Created SOPs, macros, knowledge bases, KPI reports, and performance trackers
- Assisted with onboarding, training, and supporting remote teams
- Managed customer reviews across Meta, Trustpilot, ---------- , and ProductReview

I help business owners scale by delivering reliable support, improving processes, and creating seamless customer experiences.