Virtual Assistant | QuickBooks Bookkeeper | Amazon Seller Central Specialist

Over 6 years of deep QuickBooks expertise, combining 4 years of Tier 2 technical helpdesk support at Concentrix with nearly 2 years of live freelancing bookkeeping. Skilled in managing bank feeds via direct/web connect, importing multi-user transactions, handling ledger expense categorization, executing monthly bank reconciliations, and generating precise Profit & Loss statements.

Proven Tier 1 and Tier 2 technical helpdesk specialist with extensive experience troubleshooting advanced software bugs, processing digital system configurations, and setting up network environments. Experienced in logging official development tickets and guiding non-technical end-users through complex system upgrades safely.

Over 12 years of high-accuracy data entry experience, including managing bookkeeping ledgers in QuickBooks, auditing official FBA shipping documents in Amazon Seller Central, and processing wholesale corporate sales invoices.

Over 12 years of core customer care experience handling international B2B and B2C voice, chat, and email queues. Proven track record of managing high-volume call workflows, solving billing inquiries, de-escalating customer complaints with empathy, and maintaining top-tier metrics like CSAT, QA, and efficient handle times (AHT).

Proficient in utilizing spreadsheets daily for back-office business administration, cross-referencing invoice registries, organizing corporate file systems, and managing numerical datasets for e-commerce and logistics tracking with high attention to detail.

Extensive experience auditing and validating critical corporate and e-commerce documentation. Specialized in processing Amazon Seller Central FBA shortage claims by verifying Invoices, Official Receipts, Bills of Lading (BOL), Proof of Delivery (POD), and Packing Lists. Skilled in maintaining detailed operational records, cross-referencing ledger documents, and managing compliance workflows to prevent financial discrepancies.