Virtual Assistant

Passed the CIVIL SERVICE EXAMINATION last year 2023 and had a high score in the English test.

Manila Travel and Tours Agency April 2012– February 2014 Travel agent  Making itineraries and selling tickets, hotel accommodations, airfare, and other travel services  Cooperating with clients to determine their needs and advising them on appropriate information like modes of transportation, travel dates, and costs. Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact . Research fare and schedules. Describe trips to clients and give details on any documents required, such as passports or visas.  Make alternative arrangements if changes arise before or during the trip. Provide any relevant information, brochures, and publications (guides, local customs, maps, regulations, events)

K8 Travel and Tours Ticketing business July 2023-Present Self-employed Owner Sell airline and ferry tickets online. Offers tour packages to guests. Answers to all inquiries like travel schedules, promos, and others. Cebu Pacific Air (Topserve Manpower Inc.) May 2016 – September 2017 Customer Service Agent  Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans  Processing customer reservations by confirming details with customers via phone or computer  Maintains security by following safety procedures, such as asking safety questions to passengers and inspecting carry-on bags and check-in bags for any hazardous objects. Processing boarding passes and checking the identification of passengers before allowing them to enter the boarding gate. Processing refunds for delayed or cancelled flights. Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms  Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport  Selling tickets at check-in counters or airport kiosks by processing credit card payments or accepting cash payments from customers

I have worked as a customer service agent in the airline and maritime industry for 2 to 5 years. I assisted a lot of concerns and queries via email and in personal.

Freelancer Do commission computer work for teachers.

Mabuhay Maritime Express Incorporated February 2019 - September 2019 Customer Service Associate Booking ferry trips based on customer needs. Answers questions about tickets, pricing, and ferry schedules. Collecting payment from customer's tickets, including cash and credit card transactions  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone  Explaining ferry rules and privileges depending on their cabin class, and procedures to passengers before boarding the ferry  Explaining applicable fees and taxes for each ticket