Susmita
Financial Planning & Analysis Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.59/hour ($1,459.20/month)
Bachelors degree
Last Active
May 27th, 2026 (31 days ago)
Member Since
August 10th, 2018
Profile Description
Hi! I'm Susmita – a Top-Rated Customer Support Professional, Team Leader, and FP&A Specialist with over 8 years of experience in customer service, e-commerce, SaaS, technical support, and financial analysis. I’ve supported Shopify merchants, led high-performing helpdesk teams, and recently expanded my expertise into FP&A, reporting, budgeting, and business analysis.
My background combines strong customer experience management with analytical and financial reporting skills, allowing me to support both customer-facing operations and backend business processes efficiently.
I previously worked with Shopify-based platforms like Debutify and a well-known Shopify Theme and Review App, helping businesses deliver fast, reliable, and professional customer support. In addition, I currently handle FP&A and accounting-related tasks such as P&L reporting, sales and inventory analysis, KPI tracking, budgeting support, variance analysis, and management reporting using Excel and Google Sheets.
Recognized as a Top Team Leader and Top L1 Helpdesk Specialist, I consistently exceeded CSAT targets, improved resolution times, and maintained strong operational performance. I bring a professional, organized, and solution-oriented approach to every task—whether it's customer support, financial reporting, or process improvement.
Top Skills
Accounting » Financial Accounting » Analysis
Experience: Less than 6 months
Accounting » Financial Accounting » Planning
Experience: Less than 6 months
Other Skills
Accounting » Quickbooks
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mahayag, Zamboanga del Sur
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 43%
- Influence: 7%
- Steadiness: 21%
- Compliance: 29%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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