Customer Service Representative, Amazon VA, Real Estate VA, Technical Support

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

September 13th, 2024 (5 days ago)

Member Since

May 10th, 2018

Profile Description

I am seeking for career opportunities where I can utilize my training and skills, as well as further my knowledge, capabilities and experience while making a significant contribution to the growth and success of my employer.

I've been in the industry for almost 7 years as a Customer Service Representative, Retention Specialist, Technical Support, Real Estate VA and Amazon
Dropshipping experience.

I'm an professional freelancer to solve all types of your Data Entry, Customer Service, Administrative and E commerce needs. I am good in the following:

o Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.

o Builds rapport with each customer. Listens to customers' requests and inquiries.

o Works to retain policy holders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.

o Processes billing transactions accurately and within Customer Response Center established time standards.

o Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for best billing options according to customer's needs.

o Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution.

o Upsell company products and services to customers and meet target sale conversions.

o Route technical queries to designated channels for proper resolution of service and equipment issues.

o Amazon(Seller Central Expert, Listings, Promotions, Research, PPC, Inventory Management, FBA Management and SEO, Social media Advertising).