Motivated Customer Care Representative with over four years of experience in the BPO industry, specializing in healthcare and travel accounts. Adept at managing inbound and outbound calls, resolving complex inquiries, and ensuring client satisfaction through clear communication and attention to detail.
Armed with a Bachelor of Science in Psychology and certification as a Certified Human Resource Associate (CHRA), I bring a strong understanding of human behavior and organizational management. I aim to contribute to operational excellence, support team development, and grow into a Human Resources role while continuing to deliver exceptional service.
Experience: Less than 6 months
Experience: Less than 6 months
Batch 72 CHRA passer for Human Resources Educators
Experience: 2 - 5 years
Customer Care Representative with over four years of professional experience in the BPO industry, specializing in healthcare and travel accounts. Skilled in handling inbound and outbound calls, prior authorization intake, member services, and reservation assistance, with a strong track record of resolving complex inquiries and ensuring client satisfaction.
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