Experienced customer support professional with a background in Grab Merchant Sup

Experienced in using Microsoft Dynamics 365 to manage customer information, document interactions, track support cases, and update records accurately while delivering efficient customer service.

I worked as a Customer Support Representative for Grab Merchant Support, assisting merchants with account, order, payment, and technical concerns. I provided timely solutions while maintaining excellent customer service, strong communication, and problem-solving skills in a fast-paced environment.

Experienced in accurately entering, updating, and maintaining data while ensuring attention to detail, accuracy, and confidentiality. Proficient in organizing information and meeting deadlines in a fast-paced environment.

Proficient in Google Docs for creating, editing, formatting, and collaborating on documents efficiently while maintaining accuracy and organization.

Strong attention to detail, ensuring accuracy, consistency, and quality in handling customer concerns, data entry, and documentation.

Strong team player with the ability to collaborate effectively, communicate clearly, support colleagues, and contribute to achieving shared goals in a fast-paced work environment.