Jessie
Level 2 IT Support Virtual Assistant | Microsoft 365 & Troubleshooting | Cyberse
Overview
Looking for full-time work (8 hours/day)
at $9.12/hour ($1,760.00/month)
Bachelors degree
Last Active
June 5th, 2026 (19 days ago)
Member Since
June 5th, 2026
Profile Description
Dedicated Technical Virtual Assistant with over 3 years of experience providing IT support, troubleshooting hardware and software issues, and assisting end users in a professional environment. Skilled in Microsoft 365, Outlook, Teams, Windows administration, application maintenance, Firewall, ticket management, printer and scanner support, and remote troubleshooting. Experienced in handling technical inquiries, documenting solutions, managing support requests, and delivering excellent customer service. Highly organized, detail-oriented, and capable of working independently while maintaining productivity in a remote setting. Committed to helping businesses streamline operations and resolve technical issues efficiently.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Technical Support Specialist with over three years of experience providing hardware, software, and end-user support in a corporate environment. Experienced in troubleshooting Windows operating systems, Microsoft 365 applications, Outlook, Teams, Application maintenance, Firewall, printers, scanners, and network-related issues. Skilled in ticket management, remote support, issue resolution, and delivering excellent customer service while maintaining high productivity and attention to detail.
Software » Application Performance Management
Experience: 2 - 5 years
Systems Administration
Experience: 2 - 5 years
Experienced IT Support Specialist with hands-on knowledge in system administration, user account management, and troubleshooting Windows environments. Skilled in maintaining system stability, resolving technical issues, and supporting end-users in fast-paced environments.
Other Skills
Software » Application Performance Management » Firewalls
Experience: 2 - 5 years
Software » Network Administration » Network Security
Experience: 2 - 5 years
IT Support Professional with hands-on experience supporting and troubleshooting network and system issues encountered by end-users. Helps in promoting IT Practices for better security in the workplace.
Basic Information
- Age
- 25
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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“I can find little blocks of time to focus so we can scale this business.”
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