Customer Support VA | Zendesk, Phone, Email, and Chat Support | Service Business

Overview

Looking for full-time work (8 hours/day)

at $5.09/hour ($985.60/month)

Bachelors degree

Last Active

June 6th, 2026 (2 days ago)

Member Since

May 10th, 2026

Profile Description

I am a Customer Support Virtual Assistant with 4+ years of experience helping service-based businesses manage customer inquiries efficiently across chat, email, and phone support. I handle high-volume customer interactions, including resolving refunds, delivery concerns, and customer complaints while maintaining accuracy and fast response times. I can manage up to 150–200 customer interactions daily, handle 2–3 concurrent chats, and resolve up to 100 email tickets while maintaining 95% customer satisfaction.

I am proficient in tools such as Zendesk, Slack, Google Meet, and Zoom. I also have basic working knowledge of Sabre and Amadeus for travel reservations. I am comfortable learning new systems quickly and adapting to different workflows.

I am available for full-time work and can work flexible hours, including US, UK, or AU time zones. I have a stable internet connection, a dedicated home workspace, and the equipment needed to support remote work.

I am looking for a long-term position where I can contribute to your business by providing reliable and consistent customer support. I take pride in being organized, dependable, and able to work well under pressure while maintaining a professional and positive approach.