Hi, I’
My background includes fraud monitoring, transaction analysis, KPI reporting, customer support, collections coordination, account research, documentation management, and cross-functional operational support. I am experienced in handling confidential information, maintaining accurate records, and providing reliable day-to-day administrative assistance.
Tools I use include Google Workspace, Microsoft 365, ChatGPT, Canva, Grammarly, Zoom, Google Meet, Slack, Trello, CapCut, and CRM/monitoring tools. I am also continuously expanding my knowledge of common VA and project management platforms such as Asana, ClickUp, Notion, and Meta Business Suite.
Remote Work Setup:
• Converge Fiber 50 Mbps (primary) with DITO 4G backup internet
• HP Laptop with Intel Core Ultra 5, HD webcam, and dedicated home office setup
• Flexible schedule and available for US, UK, and AU time zones, including graveyard shifts
I am looking for a long-term opportunity where I can provide dependable support, maintain high-quality work, communicate professionally, and contribute consistently to a growing team. I value reliability, confidentiality, attention to detail, and meeting deadlines with minimal supervision.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
I excel at leading process improvements to mitigate fraud and creating risk rules that enhance the organization’s fraud prevention rate. My research and projects have also resulted in more efficient transaction monitoring, enabling early fraud detection.
Experience: 2 - 5 years
With four years of experience in the field, I have developed strong negotiation skills that consistently resulted in outstanding KPI performance. My dedication enabled me to help my previous companies recover and maintain excellent collection standings, as I approached every account with commitment and excellence.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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