Ma.
Expert Chat Support Specialist with a strong foundation in Digital Marketing and
Verified
Overview
Looking for full-time work (8 hours/day)
at $2.48/hour ($480.00/month)
Bachelor's degree
Last Active
June 2nd, 2026 (6 days ago)
Member Since
March 22nd, 2026
Profile Description
Professional and empathetic Chat Support Specialist with a strong background in customer service and English communication. I have a proven track record of handling high-volume chat interactions, resolving complex issues with patience, and maintaining a high level of customer satisfaction. My experience in a fast-paced BPO environment has sharpened my multi-tasking abilities and my skill in delivering clear, helpful solutions in real-time. I am a dedicated professional who takes pride in building positive human connections and providing reliable support to every client.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 6 months - 1 year
Experienced in resolving complex customer inquiries through various channels. Highly empathetic and skilled in building rapport with clients while providing efficient solutions.
Customer Support » Chat Support
Experience: 6 months - 1 year
Experienced Chat Support Specialist with 1 year of dedicated experience in a fast-paced BPO environment. Proven ability to manage 1-2 concurrent live chats while maintaining high accuracy and a professional tone. Skilled in real-time problem solving, de-escalating customer concerns with empathy, and consistently meeting KPI targets for response time and customer satisfaction.
Office and Administration » English Proficiency
Experience: 10+ years
Since 2007, I have specialized in online English teaching, which has refined my ability to communicate complex ideas clearly and professionally to an international audience. Combined with my year of experience in high-volume BPO chat support, I offer a unique blend of mastery in grammar, a professional tone, and the ability to handle customer interactions with extreme clarity and precision.
Other Skills
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo City, Iloilo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.