Over seven years of experience providing professional phone support in high-volume call center environments, assisting customers with account inquiries, claims processing and billing concerns. Skilled in handling inbound and outbound calls while maintaining empathy, clarity, and efficiency.

Administering HSA and FSA claims in accordance with IRS guidelines and plan documents Reviewing and verifying submitted expenses for eligibility and compliance Assisting members with reimbursement processes and required documentation Explaining plan benefits, contribution limits, and qualified medical expenses Resolving claim discrepancies and coordinating with internal departments Monitoring account balances and reimbursement timelines Supporting employer clients with benefit-related inquiries and account management

Hands-on experience using the Amadeus Global Distribution System (GDS) in a fast-paced travel advisory environment. Utilized Amadeus to book, modify, and manage domestic and international flight reservations while ensuring accuracy and compliance with airline policies. Proficient in: Creating and updating Passenger Name Records (PNRs) Issuing, reissuing, and refunding tickets Processing voluntary and involuntary schedule changes Fare checks and ticket pricing Seat assignments and ancillary service bookings Handling rebookings during cancellations or disruptions Managing queue tasks and time limits Coordinating with airlines for special service requests (SSR)

Provided customer support for a U.S.-based food delivery account under Uber, assisting customers, drivers, and restaurant partners with order-related concerns in a high-volume environment. Handled inbound and outbound interactions involving: Order status tracking and delivery updates Missing or incorrect items Refund and credit processing Payment and billing concerns Account verification and security checks Driver and restaurant coordination Escalation handling for time-sensitive issues

Experienced in using the Sabre Global Distribution System (GDS) to manage domestic and international travel reservations in a high-volume travel advisory environment. Utilized Sabre’s command-based interface to efficiently create, modify, and maintain Passenger Name Records (PNRs) with accuracy and attention to detail.