Raeco

Social Media Content Moderation|Customer Service| VA

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Overview

Looking for full-time work (8 hours/day)

at $3.85/hour ($745.22/month)

Bachelor's degree

Last Active

June 1st, 2026 (7 days ago)

Member Since

February 21st, 2026

Profile Description

I am passionate with helping people, solving problems and being organize. I have 4 years experience in providing customer support through Email. In my most recent role, I was responsible for maintaining a safe and healthy environment on a social media app through Content Moderation.

Proficient in Google Workspace (Docs, Sheets, Slides, Calendar), Zendesk, Salesforce Customer Service software, and Canva for creating engaging social media content.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have 4 years of experience in Customer Support, primarily handling inquiries via email. In this role, I am responsible for providing help, assistance, and resolutions to customers who submit reports, inquiries, or encounter errors within the app. I ensure that I respond consistently and keep each ticket open until the issue is fully resolved. Issues that are beyond our scope are properly transferred or escalated to the appropriate team.

Office and Administration » Organization

Experience: 1 - 2 years

I worked as an Administrative Assistant for about two years in my second job, where I gained extensive experience in office administration, scheduling, data entry, and administrative support. In this role, I developed strong professional qualities, including attention to detail, excellent time management, and effective communication skills.

Office and Administration » Content Moderation

Experience: 1 - 2 years

As a Social Media Content Moderator, my role is to maintain a safe and healthy environment on the social media app we support by moderating content in accordance with platform guidelines. Actions such as deleting comments or posts, applying restrictions, and suspending accounts are measures we take to ensure the platform remains safe and welcoming for all users.

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, Metro Manila

Tests Taken: IQ
Score: 108: DISC
Dominance: 35%
Influence: 27%
Steadiness: 24%
Compliance: 14%: English
C2(Advanced/Mastery)