Businesses run smoother when their operations, data, and customer communication are organized. That’s where I come in.
I help business owners and teams stay focused on growth by managing the administrative and operational tasks that keep everything running behind the scenes. From organizing CRM systems to coordinating dispatch schedules and managing customer interactions, I make sure nothing falls through the cracks.
My background includes experience in customer support, B2B coordination, dispatch operations, and administrative work. I’ve handled high-volume customer inquiries, maintained accurate records, and supported technicians and internal teams to ensure smooth service delivery. These experiences taught me how to work efficiently under pressure while maintaining excellent attention to detail.
Core Skills
• CRM management and data updates
• Dispatch coordination and scheduling
• Administrative and operational support
• Customer service and client communication
• Data organization and reporting
Tools I Work With
CRM platforms, Google Workspace, spreadsheets,
If you’re looking for someone reliable who can keep your operations organized, your data accurate, and your team supported, I’d be happy to help.
Let’s work together to make your daily operations easier and more efficient.
Experience: 6 months - 1 year
• Maintain and update CRM databases with accurate customer, lead, and pipeline information • Monitor data quality, deduplication, and system integrity • Generate reports and dashboards to support sales and operations teams • Support CRM user onboarding, documentation, and training materials • Project Coordination & Operations Support • Document SOPs, workflows, and system processes • Identify opportunities for automation and efficiency improvements
Experience: 2 - 5 years
- Knowledge of CRM tools like ( Salesforce, Citrix , Bitrix , Oracle ) managing contacts, updating records, and tracking customer interactions. - Providing professional email, chat, and phone support. Skilled in handling inquiries, resolving complaints, and maintaining high customer satisfaction.
Experience: 5 - 10 years
Maintain and update customer records, ensuring accurate data organization and proper tracking of leads, contacts, and client interactions.
Experience: 1 - 2 years
- Accurate data input, lead research, and compiling information using spreadsheets and tools. -Managing calendars, scheduling appointments, organizing files, and handling data entry with strong attention to detail.
Experience: Less than 6 months
Organize inboxes, prioritize important messages, and respond professionally to client communication
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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