STR Operations & Property Management Expert | Airbnb Co-Host & Guest Experience

Managed Facebook, Instagram, and TikTok accounts to increase engagement, brand visibility, and audience growth. Created content, promotional materials, and social media campaigns using Canva and Meta Business Suite. Responded to customer inquiries and supported online engagement to improve customer experience and brand interaction. Assisted with audience growth, online reputation management, and digital marketing efforts. Tools & Platforms: Canva, Meta Business Suite, Facebook, Instagram, TikTok, Google Workspace, Slack, Asana, Microsoft Office Suite.

Managed and co-hosted short-term rental properties across Airbnb, Vrbo, and Booking.com. Handled guest communication, booking management, check-ins/turnovers, maintenance coordination, and issue resolution to ensure smooth daily operations and high guest satisfaction. Managed calendars, pricing updates, and guest reviews while optimizing operational workflows to improve occupancy and performance. Provided customer support via calls, chats, and emails, and coordinated closely with cleaners and vendors to maintain property standards. Tools & Platforms: Hospitable, Hostaway, Guesty, Turno, Calendly, Vrbo, Booking.com, Airbnb, OpenPhone, RingCentral, Slack, Asana, Breezeway, Google Workspace, Microsoft Office Suite.

Delivered excellent customer service in a fast-paced retail and hospitality environment. Prepared food and beverages while maintaining high standards of quality, cleanliness, and customer satisfaction. Assisted customers with orders, concerns, and transactions in a professional and efficient manner. Served as a Coffee Master, Barista Trainer, and certified Pour Over specialist. Recognized as Partner of the Quarter twice and Partner of the Month six times. Developed strong communication, multitasking, teamwork, and problem-solving skills.