Operations Manager | 13+ Yrs Transforming BPO
Experience: 5 - 10 years
Currently an operations manager handling a financial account and one of the biggest banks in the US. I am managing 75-200 customer service and collections agents
Experience: 10+ years
Worked as a customer support for over a decade across different verticals like financial, travel, e-commerce, and retail
Experience: 2 - 5 years
I was part of a Risk Management Team for over 5 years where I helped the stakeholders in identifying, measuring, mitigating and controlling operational risks
Experience: 1 - 2 years
I used to work as an outbound agent for a Telecommunications company in Australia.
Experience: 10+ years
As part of my role as an operations manager, I am very used to creating slides and infographics using Canva
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