Detail-oriented professional with a diverse background in Customer Service, Quality Analysis, and Hotel and Flight Reservations. As a Quality Analyst, demonstrates proven expertise in performance monitoring, data analysis, quality audits, and root-cause analysis to identify gaps and drive continuous process improvements in compliance-focused environments. Leverages prior Customer Service experience to evaluate interactions with a customer-centric perspective, ensuring service standards and regulatory adherence are consistently met. Possesses hands-on expertise in Hotel and Flight Reservations, including booking management, fare rules, itinerary changes, and vendor coordination.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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