Operations Team Lead and Project Coordinator with 10+ years of experience supporting customer operations, dispatch coordination, CRM management, technical support, and project execution across energy, telecom, infrastructure, and home service environments. Managed live operations, scheduling, escalations, customer communication, and workflow coordination in fast-paced teams supporting thousands of customers daily. Experienced in remote operations, CRM systems, dispatching, process improvement, and follow-up automation using Leap, Airtable, Notion, Zapier, and
Experience: 10+ years
MS & Google application literate
Experience: 10+ years
Experience: 2 - 5 years
Slack & Microsoft Teams - Mainly handling queries and relaying high level complaints/escalation to appropriate team. Some API integration.
Experience: 10+ years
Experience: 1 - 2 years
Agile way of working - Experience efficiency and Core productive delivery
Experience: 1 - 2 years
System-to-system data flow communication. Streamline
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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