Overview

Looking for part-time work (6 hours/day)

at $2.49/hour ($360.00/month)

Bachelor's degree

Last Active

June 5th, 2026 (21 days ago)

Member Since

December 15th, 2025

Profile Description

Hi, I'm Kelvin, your virtual assistant with a strong specialization in travel and airline ticketing. My goal is to provide clear, reliable support while keeping things simple and organized. Whether you need quick assistance, helpful guidance, or support in finishing tasks, I'm here to make your experience smoother and more productive.

With more than 6 years of hands-on experience using Amadeus (GDS), I am highly skilled in airline ticket issuance, rebooking, and ticket management. I am comfortable working with complex itineraries and time-sensitive travel requests, making me a dependable support partner for travel agencies, airlines, and corporate travel teams. This confidence comes from my experience as a former BPO employee, where I served as a Subject Matter Expert and part of the Backoffice team.

Beyond travel operations, I have solid experience managing customer cases and tickets using CRM platforms such as Salesforce, enabling me to efficiently track issues, follow up on requests, and maintain excellent customer satisfaction.

I also bring experience as a Social Media Associate, where I handled the Business social media account for our previous client, responded to public comments and private messages, and maintained a professional online presence.

Additionally, on the administrative side, I am highly proficient in Microsoft Outlook for email management, scheduling, and task coordination, helping clients stay organized and responsive.

Core Skills Tools

- Airline Ticketing Travel Support (Amadeus)
- Ticket Issuance, Rebooking, and Case Handling
- CRM Management (Salesforce)
- Email Calendar Management (Microsoft Outlook)
- Social Media Account Management and Engagement
- Strong organization, attention to detail, and customer-focused support

If you're looking for a virtual assistant with real-world travel industry experience, technical expertise, and dependable execution, I'd be more than glad to help your business run more smoothly and efficiently. I can assure you that I am here to show up and always give my best.