Social Media Manager | Credentialing Specialist

Assisted with administrative tasks including updating 10,000+ data records, handling client inquiries, and managing inventory and sales records across government and private sector internships.

Provided efficient support by handling high-volume calls and emails, resolving customer issues, processing orders, and training new team members on systems and policies.

Experienced in managing healthcare documentation and ensuring compliance through digital record updates. Skilled in analyzing business systems and developing workflows for provider registration, payer credentialing, and contracting processes. Proven ability to support providers with online applications (PECOS, CAQH, NPI/NPPES), process enrollments, and maintain credentialing files. Coordinates with account managers, conducts follow-ups for insurance approvals, and resolves credentialing and contracting errors. Also proficient in creating business presentations and maintaining professional relationships.

Handled customer inquiries, resolved issues, processed orders, and trained new team members in a high-volume support environment.

Promoted for outstanding performance; manage and grow the school’s social media presence through creative photo and video content showcasing campus life and local culture to attract local and international students.