Account Manager |Operations & Team Management |Customer Service Management | Cal

I have strong account management experience in a BPO environment, handling customer accounts end-to-end, including issue resolution, billing concerns, service requests, and escalations. I ensure accurate documentation, timely follow-ups, and effective coordination with internal teams to maintain customer satisfaction and operational efficiency.

I have strong office and administration leadership experience, managing daily operational tasks, coordinating teams, and ensuring smooth workflow across departments. I am skilled in organizing schedules, handling documentation, improving administrative processes, and supporting leadership in maintaining efficiency and structure in fast-paced environments.

I recently developed strong process improvement skills by identifying operational gaps in daily workflows and implementing structured solutions to improve efficiency and consistency. In my previous role, I helped standardize procedures, reduce repeat issues, and improve tracking systems, resulting in smoother operations and better team performance.