Medical Scribe | Licensed Physical Therapist | Fitness

Design individualized STOTT Pilates programs that integrate physical therapy principles to support injury recovery, chronic pain management, and postural correction. Assess client movement patterns and biomechanics to tailor safe, effective exercise progressions, and instruct mat and equipment-based sessions (Reformer, Cadillac, Chair) with a focus on proper alignment and injury-safe modifications. Translate rehabilitative protocols into functional Pilates programming, bridging clinical care and long-term mobility goals for clients.

I possess strong skills in customer experience management, demonstrated by my ability to handle client correspondence professionally, support customers with product or service issues, and maintain up-to-date knowledge of policies and procedures to provide accurate information. I have exceptional multitasking, time management, and organizational abilities that enable me to prioritize tasks effectively and meet deadlines consistently.

Delivered real-time, accurate medical documentation of patient history, exam findings, and provider assessments during ophthalmology appointments, ensuring precise records that supported quality care and compliance. Applied working knowledge of ophthalmic anatomy and common eye conditions, including glaucoma, AMD, and cataracts, to accurately document diagnostic testing and clinical findings. Proactively reviewed and organized patient records and prepared diagnostic images to anticipate physician needs and ensure quick access to historical data during encounters. Maintained compliance with E/M coding guidelines, ICD-10, and CPT billing standards, linking diagnoses to medical necessity to support accurate reimbursement and MIPS/value-based care reporting.

Focused on enhancing the overall customer experience by assisting customers with their needs, guiding them through the program, and providing responsive support via Front. Handled administrative duties, including managing access to exclusive monthly premium features for active subscribers. Built and maintained positive customer relationships, resolved concerns, and ensured a smooth program experience through effective communication and problem-solving. Also developed and maintained SOPs using Process.St to standardize workflows, and supported the planning and execution of company events.