I’m a dedicated Healthcare Virtual Assistant with strong BPO and US healthcare account experience. I have a solid experience handling inbound and outbound calls for both members and providers in high-pressure medical settings. With deep knowledge in HIPAA compliance, medical terminology, insurance benefits and eligibility, prioritization of tasks, authorizations, and billing processes, I
Experience: 2 - 5 years
Verify member eligibility and enrollment status using internal systems. Set up enrollment and process the payment. Clearly explain plan benefits, coverage levels, copayments, deductibles, and exclusions of the plan to the members. Provide support for premium billing inquiries, payment processing, and account balances.
Experience: 2 - 5 years
I worked as customer service representative handling healthcare account. Providing services to both members and providers. Verify insurance eligibility, explain coverage, copays,deductibles, and coinsurance. Assist with pre-authorizations, address billing questions and patients prescriptions.
Experience: 2 - 5 years
Experience: 2 - 5 years
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