SDR/BDR/CSR/Retention Specialist

I handled flight booking and rebooking for customers, assisting them with reservations, seat selections, baggage info, and special requests. I’m familiar with using booking systems and always made sure that customers were informed and satisfied with their travel plans. I also handled changes, cancellations, and follow-ups when needed. I enjoyed helping travelers feel confident and stress-free before their flights

I’ve been in customer service for over 4 years, handling both voice and non-voice support. I’ve worked with different types of customers, answered inquiries, helped resolve issues, and made sure they felt heard and valued. I’m confident in handling pressure, managing multiple chats or calls, and staying professional no matter how tough the situation is. I enjoy helping people and making their experience smooth and positive.

As a Business Development Representative, I focused on reaching out to potential clients, qualifying leads, and setting appointments for the sales team. I handled outreach through email, calls, and LinkedIn, making sure to understand each prospect’s needs. I’ve worked with CRMs to track conversations and followed up consistently to move leads through the pipeline. I enjoyed building connections and helping the team hit growth targets