Genelene

Skilled in customer service, virtual assistance, and front o

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Overview

Looking for part-time work (5 hours/day)

at $3.18/hour ($384.00/month)

High school diploma

Last Active

July 25th, 2026 (2 days ago)

Member Since

July 20th, 2025

Profile Description

I have 7 plus years of experience in customer service and sales support, working with companies such as Bank of America, HelloFresh Canada and Allstate Insurance.
My background includes handling high-volume calls, chat, and email preparing quotes, and converting inquiries to bookings. I also worked as
a Front Desk Supervisor, managing reservations, coordinating with teams, and maintaining accurate recirds. Recently, I gained B2B sales experience prospecting international clients for leisure products, conducting outreach, and managing leads through CRM systems. Skilled in CRM management, Google Sheets, and lead prospecting, I am detail-oriented, reliable, and confident in phone communication, with a quiet home office setup and stable internet.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Over 7 years of experience handling customer inquiries through phone, email, chat, and social media. Known for delivering empathetic and effective solutions.

Office and Administration » Communication

Experience: 5 - 10 years

Strong verbal and written communication in both English and Filipino, enabling effective interactions with clients, customers, and team members.

Office and Administration » Time Managment

Experience: 5 - 10 years

Efficient in juggling multiple responsibilities such as customer support, reporting, and team coordination under tight deadlines.

Other Skills

Marketing » Telemarketing

Experience: Less than 6 months

Experience as a telemarketer in the VA industry, making outbound calls, generating leads, and persuading clients to schedule appointments or make purchases

Office and Administration » Problem Solving

Experience: 5 - 10 years

Experienced in resolving customer issues, escalating serious concerns, and offering actionable solutions in both BPO and hotel settings.

Virtual Assistant

Experience: Less than 6 months

Proficient in managing tasks remotely, including administrative support, CRM updates, lead follow-ups, and customer communication

Office and Administration » Multitasking

Experience: 5 - 10 years

Comfortably managed simultaneous tasks in customer service, admin duties, and front desk management roles.

Marketing » CRM

Experience: 5 - 10 years

Used tools for managing customer accounts, email handling, and reservations. Able to quickly learn and adapt to new systems.

Basic Information

Age
34
Gender
Female
Website
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Address
Puerto Princesa, Palawan
Tests Taken
None
Government ID
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