Ecommerce Customer Service Specialist | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 11th, 2026 (today)

Member Since

July 5th, 2025

Profile Description

I help Shopify dropshipping brands deliver fast, professional, and reliable customer support that improves customer satisfaction and reduces refunds and disputes.

With 1 year of hands-on experience in e-commerce customer support, I’ve worked with dropshipping stores in the medical, skincare, and clothing niches, handling both Dutch and English customers worldwide.

I understand how important customer experience is in dropshipping—late deliveries, product questions, and refunds are common, and I handle them efficiently while keeping customers satisfied and loyal to your brand.

What I Can Do for Your Business:

Customer Support (Email & Chat)
* Handle high-volume tickets using Reamaze & Gmail
* Respond to Dutch & English customers professionally
* Resolve order issues, complaints, and disputes
* Process refunds, returns, and chargebacks
* Turn negative experiences into positive ones

Shopify Dropshipping Support
* Order fulfillment & tracking
* Supplier communication and issue follow-ups
* Manage shipping delays and product concerns
* Monitor refunds, chargebacks, and order errors
* Maintain smooth daily store operations

Admin & Operations Support
* Google Sheets tracking (orders, refunds, issues)
* Inbox and workflow management
* Data entry and organization
* Daily reporting and coordination with team

Why Work With Me:
* Reliable and detail-oriented
* Fast learner and highly organized
* Clear and professional communicator
* Understands the full dropshipping workflow
* Focused on long-term growth and results

I don’t just answer emails—I help protect your brand reputation and improve your customer experience.

I’m looking to work with serious e-commerce brands that value quality support and long-term collaboration.