Highly experienced Customer Service and BPO professional with 8+ years in handli

I worked as a Customer Experience Associate at Intouch CX, where I handled email support for customer accounts. My main responsibility was to respond to customer inquiries in a timely and professional manner, ensuring all concerns were clearly understood and properly resolved. I assisted customers with account issues, billing concerns, and general inquiries, while maintaining a high level of accuracy and attention to detail. I also made sure to follow company guidelines and provide the best possible customer experience in every interaction. Through this role, I developed strong written communication skills, problem-solving abilities, and the ability to manage multiple cases efficiently in a fast-paced environment.

As chat support. My role involved assisting customers in real-time with their concerns, including account issues, billing inquiries, and general support, while ensuring fast and accurate responses. I managed multiple chats simultaneously, maintained a high level of professionalism, and followed company guidelines to deliver a positive customer experience. I focused on resolving issues efficiently while keeping customer satisfaction high. Through this experience, I developed strong typing speed, multitasking abilities, problem-solving skills, and effective written communication, especially in a fast-paced environment.

I worked as a Data Entry Clerk at Collective Solution Inc., where I was responsible for accurately inputting, updating, and maintaining data in company systems and databases. I ensured that all information was entered correctly and verified for accuracy to avoid errors. I handled large volumes of data while meeting deadlines, maintained organized records, and followed company procedures for data management. My role required strong attention to detail, speed, and consistency, as well as the ability to work independently and efficiently. Through this experience, I developed strong skills in data accuracy, time management, and organization, which helped improve overall workflow and productivity.