Customer Service I E-commerce Virtual Assistant

Provided personalized and direct customer assistance in product selection and customization, ensuring positive shopping experiences and driving customer confidence. Contributed to visual merchandising and store design planning and strategies to strengthen brand sales, while building communication and organizational skills that supported relationship development, process coordination, and efficient service delivery.

Provides customer support for one of the world’s leading ticketing platforms, ensuring seamless service delivery and positive fan experiences across multiple communication channels. Resolves US and Canadian customer enquiries and issues related to ticket purchases, refunds, payments, exchange, and resales. Provide assistance for customers with the step-by-step payment process and self-purchase guidance. Handles special ticket offers such as presale, discount, and resale options for high-demand events and international concerts. Address technical issues related to accounts and application errors, including system troubleshooting, fraud, and connectivity concerns (VPN). Compile reports on fraud and security issues for escalation to the fraud team. Coordinates with third-party providers (3PPs) and event organizers to resolve complex event-related concerns using internal tools.

Received mentorship and training in Lead Generation Specialist skills, including prospect research, lead qualification, and database management and strategies, preparing to contribute to client acquisition and business growth initiatives.