Planning and Resource Coordinator

Experienced in office administration, I have coordinated operations, scheduling, and compliance across roles in security services, aviation, and corporate environments. At Paladin Airport Security Services and Allied Universal, I managed workforce planning, shift adjustments, payroll coordination, and reporting, ensuring adherence to labor codes and collective agreements. My role also involved creating SOPs, onboarding staff, and optimizing processes using ERP systems and JIRA. At Manning Elliott LLP, I supported office procedures, maintained filing systems, managed supplies, and oversaw document handling and records management. My work consistently contributed to streamlined operations, data accuracy, and effective team support.

With a strong foundation in customer service across aviation, travel coordination, and technical support, I have consistently delivered high-quality, client-focused service in fast-paced and demanding environments. As a cabin crew member, I ensured passenger safety while providing exceptional onboard service, managing sales, handling scheduling logistics, and coordinating emergency responses. I further supported customer care through administrative roles, where I resolved inquiries, managed bookings, and built strong client relationships. My background also includes technical support, where I diagnosed user issues, provided billing assistance, and maintained clear communication to ensure customer satisfaction. My approach is rooted in professionalism, responsiveness, and attention to detail.

Experienced in scheduling and workforce coordination, I have managed shift planning, forecasting, and real-time adjustments across security, aviation, and corporate sectors. At Paladin Airport Security Services and Allied Universal, I developed and maintained schedules aligned with operational demands, service level agreements, and labor regulations, while resolving shift changes and employee requests to ensure seamless coverage. I utilized scheduling software, ERP systems, and dashboards to monitor metrics and improve resource allocation. My scheduling expertise also includes auditing rosters, onboarding staff, and collaborating on system enhancements to support efficient, compliant, and responsive operations.

Experienced in capacity planning, I have successfully aligned workforce resources with operational demands by developing standard procedures, analyzing scheduling data, and creating accurate forecasts. My work has involved optimizing resource allocation through data reconciliation across multiple platforms, improving planning accuracy, and enhancing system workflows. I have built staffing models based on service level agreements and labor regulations, collaborated on system updates, and ensured workforce plans remained adaptable to changing business needs and priorities.