Customer Service Representative | Administrative Officer – HR & Payroll Specia

I have 3 years of experience in payroll timekeeping and attendance management, handling timesheets, tracking employee hours, monitoring absences, and ensuring accurate records for payroll processing. I regularly review and verify time data, resolve discrepancies, and coordinate with employees and managers regarding attendance concerns. I’m experienced in using spreadsheets and payroll-related systems to maintain organized and accurate records. I pay close attention to detail, meet deadlines consistently, and ensure confidentiality when handling payroll and employee information.

I have over one year of hands-on experience in customer support and customer service, handling chat, email, and inbound/outbound calls for different types of customer concerns. I assist customers with order tracking, refunds, account issues, and general inquiries while maintaining a friendly and professional tone. I’m comfortable working with e-commerce platforms and support tools such as Shopify, Gorgias, Amazon, and Salesforce. I focus on providing accurate information, resolving issues efficiently, and ensuring customers feel heard and supported. I also document interactions properly and follow company processes to maintain quality service.

I have over three years of experience providing administrative support, handling a wide range of tasks to help teams and business owners stay organized and efficient. My responsibilities include email management, data entry, scheduling, calendar management, document preparation, and maintaining organized records. I’m comfortable using Microsoft Office, Google Workspace, Outlook, Slack, and Monday.com to manage daily operations and communicate effectively. I pay close attention to detail, prioritize tasks properly, and ensure deadlines are met. I work independently, take initiative, and always aim to deliver accurate and high-quality work.

I have less than six months of experience using Amazon Seller Central, mainly for customer support and basic account assistance. I help respond to buyer messages, check order statuses, assist with refunds or returns, and monitor basic seller account information. I am familiar with navigating the dashboard, reviewing orders, and following guidelines to ensure proper handling of customer concerns. I’m continuously learning more about Amazon Seller Central and improving my skills to provide better support.