Concepcion

Customer Service Specialist | 9 Years BPO Experience

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

May 11th, 2026 (46 days ago)

Member Since

January 16th, 2025

Profile Description

I am a Customer Service Professional with 9+ years of experience in the BPO industry, specializing in escalation management, technical support, and client communication. I have successfully handled high-volume calls, managed complex customer issues, and supervised escalated cases with professionalism and empathy. Skilled in tools such as Amadeus GDS, Salesforce, and CRM platforms, I bring expertise in travel booking, refunds/rebookings, and policy-based resolutions. With a proven track record in customer satisfaction, conflict resolution, and team support, I am dedicated to delivering excellent service in fast-paced environments. I am now seeking a remote role where I can contribute my skills in customer support, escalation handling, and client relations to help businesses provide exceptional customer experiences.

Top Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Office and Administration » Attention to Detail

Experience: 5 - 10 years

Other Skills

Office and Administration » Calendar Management

Experience: Less than 6 months

Office and Administration » Travel Planning » Amadeus

Experience: 2 - 5 years

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”