Travel Specialist & Email Support Specialist

Claims Specialist | Airbnb As a Claims Specialist at Airbnb, I played a pivotal role in managing and resolving claims for both guests and hosts. My primary mode of communication was through email, which allowed me to develop a strong proficiency in email management while ensuring that issues were addressed swiftly and professionally. I collaborated with clients to resolve a wide variety of claims, from property damages to cleaning and missing items, ensuring compliance with Airbnb’s policies and maintaining a high level of customer satisfaction.

Customer Service Specialist | BPO Industry With over 5 years of experience in the BPO industry, I have developed a diverse skill set that spans across flight reservations, schedule changes, and email claims management. My roles have ranged from providing real-time support to managing customer inquiries and claims via email. This comprehensive experience has allowed me to hone my ability to deliver exceptional customer service, consistently resolving issues and exceeding customer expectations.

Flight Reservation & Schedule Change Specialist: As a Flight Reservation and Schedule Change Specialist at a leading BPO company, I specialized in handling flight bookings, managing itinerary changes, and resolving customer inquiries using industry-standard Global Distribution Systems (GDS) such as Amadeus and Sabre. My role involved providing comprehensive support to clients, ensuring they received accurate, timely, and cost-effective travel solutions.