Alvin

Quality Assurance Specialist | Operations Administrator

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

October 21st, 2024 (614 days ago)

Member Since

October 21st, 2024

Profile Description

I have 9 years experience in the BPO industry working was part of Quality and Compliance. Main role is to ensure quality and compliance metrics are met while engaging with clients to ensure it is within peak performance. Part of my role are process improvements which can help and redefine targets or processes, identify potential concerns or escalations or new ways of working. I am also involved in Client engagement, asking and seeking that we adhere to the quality standards that they establish while improving on KPIs.
As an Operations Admin, I have experience in working on a Short Term Rental Business. Working with cleaners, maintenance vendors and others to ensure that cabins are in wonderful state that can be enticing to guest. I am also coordinating with property owners ensuring any questions about their business are met.

Top Skills

Office and Administration » Data Analytics

Experience: 5 - 10 years

Looking at data trends, audit and scrubbing results and interpreting results. This involves using Quality tools and software to provide conclusive analysis.

Office and Administration » Data Entry

Experience: 5 - 10 years

This involves handling client data and ensuring that their are in a correct format while maitaining huge files.

Office and Administration » Quality Assurance

Experience: 5 - 10 years

This involves auditing interactions may it be calls, email, chat, messaging, cases and others to ensure that the quality standards set by the client is met.

Other Skills

Office and Administration » Calendar Management

Experience: 5 - 10 years

I am also responsible in organizing team huddles, meetings, client engagement schedules for QAs that I am handling.

Customer Support » Customer Service

Experience: 5 - 10 years

I am a champion of customer service of quality assurance. Making sure we are responding accordingly to guests, customers and even clients.

Design » Graphic Design » Instructional Design

Experience: 2 - 5 years

This is for report making and alerts set to Operations regarding Quality improvements and other alerts that need to be cascaded.

Office and Administration » File Management

Experience: 5 - 10 years

Organizing and ensuring that files are up to date.

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Fernando City, Pampanga

Tests Taken: IQ
Score: 112: DISC
Dominance: 40
Influence: 7
Steadiness: 18
Compliance: 36: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”