Sales | Customer Support | Administrative Support | Telemedicine Specialist

I provided customer support through live chat assisting customers with order status, product inquiries, returns, exchanges, refunds, payment concerns, and account-related issues.

Managed and organized customer emails by responding to inquiries, prioritizing urgent requests, following up on unresolved cases, and maintaining accurate records in Salesforce CRM.

I have experience providing customer support through voice/non voice by responding to customer inquiries, resolving concerns, and ensuring timely and professional communication. I assisted customers with account issues, order concerns, and general questions while maintaining a high level of accuracy and customer satisfaction. Through this experience, I developed communication skills, problem-solving, and multitasking skills.

I have experience providing sales support by assisting customers with product inquiries, recommending products based on consumers preferences. I helped answer customer questions. Through this experience, I developed strong communication, building relationship skills while helping improve customer satisfaction and supporting sales goals.

I worked in outbound sales and marketing, where I proactively reached out to potential clients and entrepreneurs in the pharmaceutical industry. My responsibilities included generating leads, presenting products and services, building relationships with business owners, and assisting in closing sales opportunities.