I am an experienced English Proficiency Mentor and, at the same time, a freelance chat support associate.
I am dedicated to helping students and individuals improve their English communication skills as well as delivering high-quality customer service through real-time chat platforms. With a strong focus on grammar, pronunciation, and conversational fluency, I provide personalized guidance tailored to individual learning goals.
The following are my experiences in the work industry.
-Digital news editor
-News anchor
-Speaker at events
-Spokesperson for press conferences
-Press releases and media interviews
-Academic Tutoring
Experience: Less than 6 months
-Resolved product-related issues, order inquiries, and technical problems by troubleshooting and offering step-by-step solutions in a timely manner -Delivered top-tier chat support to clients, addressing a wide range of service and product-related concerns -Provided real-time customer support via chat
Experience: 1 - 2 years
-Cultivated a positive and supportive learning environment, encouraging students to express themselves and build confidence in their abilities. -Assisted children from diverse backgrounds with homework and study skills in subjects such as language arts, mathematics, and social studies, promoting academic success and self-esteem. -Created educational materials and resources, including worksheets and visual aids, to support various learning objectives and engage students effectively.
Experience: 1 - 2 years
-Edited and refined AI-generated content to ensure coherence, grammatical accuracy, and alignment with client expectations. -Managed multiple projects simultaneously, adhering to strict timelines while maintaining high levels of quality.
Experience: 6 months - 1 year
-Conducted personalized tutoring sessions for students of various ages, focusing on improving English language skills, including reading, writing, speaking, and listening. -Created a supportive and interactive learning environment that encouraged open communication and cultural exchange.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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