-Maintain a respectful and polite attitude at all times.
-Ability to work flexible hours, including nights, weekends, and holidays
-Utilize available resources and knowledge to address customer issues.
-Offer creative solutions when standard procedures don't resolve the problem
-handle changes in procedures or policies with ease and convey them to customers effectively.
-Ensure that all information provided to the customer is correct and all requests are handled precisely.
-Work effectively with colleagues to provide a seamless customer experience
-Use positive and friendly language to make interactions pleasant and constructive.
Experience: 6 months - 1 year
Handling human and Resource timekeeping of employees Handle phone calls and emails, scheduling appointments and coordinating with other departments as needed. Maintain and update records, including guest information, bookings, and inquiries. Proficient use of office equipment such as computers, printers, fax machines, and phone systems.
Experience: 10+ years
Enhanced ability to communicate complex information clearly and effectively Anticipating customer needs and offering help before it is requested.
Experience: 6 months - 1 year
facilitates booking and ticketing for flights, accommodations of employees uses skyport system for ground handling services
Experience: 5 - 10 years
Technical proficiency in terms of internal issues regarding booking, security and trainings
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