Overview
Looking for full-time work (8 hours/day)
at $11.23/hour ($2,160.00/month)
Bachelors degree
Last Active
January 31st, 2026 (147 days ago)
Member Since
August 12th, 2024
Profile Description
As a Learning and Development Manager with 17 years in the BPO industry, I specialize in talent and leadership development, inclusive learning, and coaching. My expertise spans customer service, healthcare, insurance, and recruitment across diverse industries and cultures. I create impactful training programs that enhance skills, drive growth, and foster collaboration.
Top Skills
Design » Graphic Design » Instructional Design
Experience: 10+ years
I specialize in Instructional Design, developing high-quality, engaging training materials across various media formats. My experience includes creating innovative content, collaborating with subject matter experts, and assessing learning environments to ensure effective knowledge transfer and improved employee performance.
Coaching » Training and Development
Experience: 10+ years
With 17 years of experience in Training and Development, I specialize in designing and implementing impactful programs that enhance skills, foster leadership, and drive growth across diverse industries and cultures. My expertise includes talent development, coaching, and inclusive learning, with a focus on creating innovative solutions that promote collaboration and continuous improvement.
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
I have extensive experience in Call Center Operations Management, where I’ve successfully led teams, optimized performance, and improved training and quality processes. My expertise includes managing daily operations, enhancing employee productivity, and ensuring excellent customer service across various industries, resulting in improved efficiency and client satisfaction.
Office and Administration » English Proficiency
Experience: 10+ years
With extensive experience in Communications Proficiency, I have spent years evaluating and providing coaching feedback to enhance communication skills within teams. My approach involves assessing communication styles, offering constructive feedback, and implementing targeted coaching strategies to improve clarity, effectiveness, and overall performance in professional interactions.
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 51%
- Influence: 7%
- Steadiness: 10%
- Compliance: 32%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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