Ana
CSR | Cold Calling| Capacity Planning| Chat & Email Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.83/hour ($1,120.00/month)
Bachelors degree
Last Active
January 2nd, 2025 (543 days ago)
Member Since
August 11th, 2024
Profile Description
I’ve been in the Business Process Outsourcing industry for 15 years, five years as a Customer Service Representative for a US cable, phone and internet provider and ten years of which is in Workforce Management. I have expertise in Customer Service, Data Analytics, Forecasting, Capacity Planning, Scheduling Real-time Management and Long term Staffing/Planning. I have used different tools such as Microsoft Office, Aspect eWFM, IEX, CMS Avaya, Cisco, Hubspot, Slacks, Teams, Click Up, Kixie and others. I am known to be dependable and a problem solver, and I am quite skilled at Microsoft Excel. I thrive in a fast-paced environment and, and can always be counted on for not just quick, but quality results.
Top Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Chat support for a US Auction Platform.
Customer Support » Customer Service
Experience: 5 - 10 years
CSR/Billing Specialist with 5 years of experienced for US cable, internet and phone provider.
Project Management » Capacity Planning
Experience: 5 - 10 years
Capacity Planner for 5 years in BPO and supported multiple US programs.
Other Skills
Real Estate » Cold Calling
Experience: 6 months - 1 year
Appointment Setter for a financial institution.
Project Management » Forecasting
Experience: 5 - 10 years
Forecaster for a BPO company for 5 years. Supported a US company on creating their monthly and daily volume forecast.
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bago City, Bacolod City
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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